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ARMY POSITION DESCRIPTION
 

PD#: AG184286

Sequence#: VARIES

Replaces PD#:   

TELEPHONE CONTROL OFFICER

GS-0301-11

Organization Title:

POSITION LOCATION:

Servicing CPAC: ABERDEEN PROVING GROUND, MD

Agency: VARIES

Installation: VARIES

Army Command: VARIES

Region: NORTHEAST

Command Code: VARIES

POSITION CLASSIFICATION STANDARDS USED IN CLASSIFYING/GRADING POSITION:

Citation 1: OPM PCS MISC ADMIN & PROGRAM SERIES, GS-301, JAN 79

Citation 2: OPM ADMIN ANALYSIS GEG, TS-98, AUG 1990

Citation 3: OPM EQUIPMENT DEVELOPMENT GEG, JUN 68

Supervisory Certification: I certify that this is an accurate statement of the major duties and responsibilities of this position and its organizational relationships, and that the position is necessary to carry out Government functions for which I am responsible. This certification is made with the knowledge that this information is to be used for statutory purposes relating to appointment and payment of public funds, and that false or misleading statements may constitute violations of such statutes or their implementing regulations.

 

Supervisor Name:  

Reviewed Date:

Classification Review: This position has been classified/graded as required by Title 5, U.S. Code in conformance with standard published by the U.S. Office of Personnel Management or if no published standards apply directly, consistently with the most applicable published standards.

 

Reviewed By: NECPOC

Reviewed Date: 10/20/2004

POSITION INFORMATION:

Cyber Workforce:

  • Primary Work Role: VARIES
  • Additional Work Role 1: VARIES
  • Additional Work Role 2: VARIES

FLSA: EXEMPT

FLSA Worksheet:

FLSA Appeal: NO

Bus Code: VARIES

DCIPS PD: NO

  • Mission Category: VARIES
  • Work Category: VARIES
  • Work Level: VARIES

Acquisition Position: NO

  • CAP:  
  • Career Category:  
  • Career Level:  

Functional Code: 00

Interdisciplinary: NO

Supervisor Status: VARIES

PD Status: ARCHIVED

CONDITION OF EMPLOYMENT:

Drug Test Required: VARIES  

Financial Mgmt Cert:

Position Designation: VARIES

Position Sensitivity: VARIES

Sec. Clearance Level: VARIES

Sec. Access (Child Care Bkgd Check): VARIES

Emergency Essential:   

Requires Access to Firearms: VARIES

Personnel Reliability Position: VARIES

Information Assurance: VARIES

Influenza Vaccination: NO

Financial Disclosure: VARIES

Financial Disclosure: NO  

Enterprise Position: VARIES

POSITION ASSIGNMENT:

Competitive Area: VARIES

Competitive Level: VARIES

Career Program: VARIES

Career Ladder PD: NO

Target Grade/FPL: 11

Career Pos 1:    

Career Pos 2:    

Career Pos 3:    

Career Pos 4:   

Career Pos 5:    

Career Pos 6:   

POSITION DUTIES:

MAJOR DUTIES

Incumbent serves as the Telephone Control Officer (TCO) and Command TCO Inspector for the 20th Support Command (CBRNE). Exercises primary responsibility for developing command wide TCO policies and procedures, to include ensuring command policies fall within the general guidelines provided by DA and FORSCOM. The incumbent will be required to conduct annual command inspections of BDE and BN level subordinate organizations. Exercises primary responsibility for the accountability, issue and turn in of all cell phone material and equipment for HQ, 20th Support Command and all subordinate organizations residing on Aberdeen Proving Grounds (APG). Prepares, processes and tracks all Local Service Requests (LSRs) and reports pertaining to TCO Requests. Advises the Chief, Information Technology Branch on requirements for cell phone accountability and other matters pertaining to telephone communications. Incumbent duties will require maintaining two databases to track and validate cell phone and hard phone requirements for all 20th Support Command staff located on APG. Incumbent works under the general supervision of the Chief, Information Technology Branch, G6.

1. TCO Policy Management. The incumbent is responsible for the development and oversight of all 20th Support Command policies and procedures related to Telephone Control. This responsibility includes analyzing and evaluating procedures and processes and developing policies for the commander and ensuring they are in line with all DA and FORSCOM regulations. The oversight of these policies includes ensuring the HQs and all subordinate commands understand and are in compliance will all TCO regulations, policies and procedures. 30%

2. Command Telephone Control Inspections. The incumbent is responsible for the 20th Support Command (CBRNE) Telephone Control Inspection program. This responsibility includes preparing for, coordinating, performing and reporting on command inspections of subordinate organizations. These reports are designed to instruct subordinate commanders concerning out of compliance situations with respect to TCO and related policies, SOPs and guidelines, describe what they will need to accomplish in order to become compliant, and provide timelines for reaching compliance. 25%

3. Manage 20th Support Command LSR submissions to the APG DOIM. As the Command?s TCO, the incumbent serves as the focal point for the maintenance and management for all telephone material and equipment requests. Incumbent is responsible for the submittal, tracking and processing of all 20th Support Command (CBRNE) LSRs submitted to the APG DOIM. This responsibility includes accepting LSR requests from staff members and insuring they are complete and determining if they are within budget/policy requirements before submitting them to the APG DOIM. The Incumbent will be required to maintain a database of all hard line phones used by the command on APG, along with functionality descriptions. 20%

4. Cell Phone Management. The incumbent is responsible for the issuing and accountability of all Command cell phones. This responsibility includes determining new cell phone requests fall within command guidelines on cell phone authorizations and annual verifications of the requirement(s). The incumbent will also be responsible for performing annual inventories and maintaining a database of all cell phones and associated equipment. Incumbent will act as the Contracting Officer Representative (COR) for the command cell phone contract to include contract negotiation with vendor(s). 15%

5. Phone Utilization Management. The incumbent is responsible to monitor all command phone utilizations on the APG phone system. This includes monthly audits of the command phone bills, including cell, hard line and Global Emergency Telephone System (GETS) phone bills. The incumbent works with the HQs Resource Management staff to track the command?s telephone expenses against annual budget considerations. The incumbent will also serve as the GETS phone system program manager. 10%

Performs other duties as assigned.

NOTE: Incumbent must be capable of obtaining and maintaining a TOP SECRET, or above security clearance. Incumbent will be required to make regular TDY trips, which last from 2 days to one week.

FACTOR 1 - KNOWLEDGE REQUIRED BY THE POSITION: LEVEL 1 - 7 1250 POINTS

Knowledge, skill and experience interpreting agency and MACOM level program regulations and policy issuances, (i.e., DA and FORSCOM), in order to develop command-wide policies and procedures.

Working knowledge of project management techniques.

Knowledge is used to plan, schedule, and conduct projects and make recommendations to improve effectiveness and efficiency of Telephone control operations and inspections. Ability to research, analyze, interpret and apply principles, regulations and laws in planning, organizing and establishing priorities.

Employee applies practical knowledge of commonly applied telecommunications principles and concepts.

Knowledge of mission and functions of the organization, work processes and subject matters to ascertain telephone equipment.

Knowledge of the procedures and techniques to issue, turn in, dispose of, cell phone equipment.

Knowledge of customer service support principles and methods to participate in providing a full range of customer support services to the organization.

Skill in relating aspects of projects and assignments to the overall telephone security needs of the organization.

Ability to communicate effectively both orally and in writing.

FACTOR 2 - SUPERVISORY CONTROLS: LEVEL 2 -4 450 POINTS

The employee works under the general supervision of the Chief, Information Technology Branch who establishes priorities, and sets overall goals and objectives. The employee plans and carries out successive steps involved and handles problems independently utilizing previous training and established practices to assist in the problem solving modules. Completed work is reviewed for effectiveness in meeting security requirements and achieving results.

FACTOR 3 - GUIDELINES: LEVEL 3 - 3 275 POINTS

The work requires in depth analysis of the telephone control program. Guidelines consist of numerous DOD, Army, JCS, and FORSCOM regulations, technical guides and manuals pertaining to telephone equipment/systems. The guidelines are specific in nature and require that information be extracted and implemented for the area applicable to the operation of the 20TH SUPPORT COMMAND (CBRNE) network. The incumbent develops all of the local operating procedures and policies . Incumbent must also be aware of all regulations provided through DOD, and other Defense agencies guidelines. Typical guidelines consist of DoD, Army Regulations; FORSCOM supplements to those regulations, and may include the regulations or directives of other agencies. The employee uses initiative and resourcefulness, in interpreting and- adapting regulations and work directions for applications to security system requirements or problems. The employee often resolves gaps in specificity and overlaps or conflicts in guidelines by proposing regulatory or procedural changes consistent with stated security program objectives in local Implementing guidance.

FACTOR 4 - COMPLEXITY: LEVEL 4 - 4 225 POINTS

The incumbent?s ranges of responsibility includes functional and line management activities for the 20th Support Command (CBRNE) Telephone accounts. Incumbent must often make decisions and plan action for situations for which new guidance must be developed. Decisions must take into considerations strict security controls, unique operating skills, and environmental requirements. The incumbent takes action based on the interpretation of multiple sources of data, application of established methods and procedures, equipment, techniques and objectives. Most recommendations are accepted as being technically sound, and implemented without change.

FACTOR 5 - SCOPE AND EFFECT: LEVEL 5 - 3 150 POINTS

Work involves high-level accountability of all Telephone material and equipment throughout the 20TH SUPPORT COMMAND (CBRNE). Responsibility directly affects the quality of Command and Control communications services provided to Corps-level commanders. Loss of this capability has a serious impact on Command-wide military capabilities. In addition the employee?s work products, advice and technical assistance affects telecommunication operations, installation, and maintenance practices in a number of different functional operations within the organization and vendor operations. Some programs may be part of multi-facility or organization wide programs.

FACTORS 6 & 7 PERSONAL CONTACTS / PURPOSE OF CONTACTS:
LEVEL 3 & B - 110 POINTS

Contacts are with management personnel of FORSCOM, RDECOM, IMA DOIM, 20th Support Command (CBRNE), and US civil or Foreign military officials to resolve technical problems effecting telephonic communications.

The purpose of the contacts is to confer with the key personnel in the Telephone Control Management arena throughout the theater of operation.

FACTOR 8- PHYSICAL DEMANDS: LEVEL 8 - 1 5 POINTS

Work is primarily sedentary and is performed in an adequately lighted and heated office with no special physical requirements. Work requires travel to and from subordinate commands and other serviced activities for the purposes of inspections, training, etc.

FACTOR 9 - WORK ENVIRONMENT: LEVEL 9 - 1 5 POINTS

Work is performed in a typical office setting, yet some assigned tasking may require incumbent to monitor activities in either an office or field environment, involving possible exposure to moderate risks or discomforts.

TOTAL POINTS: 2470 - GS-11 (GS-11 POINTS RANGE: 2355 - 2750)


Fair Labor Standards Act (FLSA) Determination

 

1. Availability Pay Exemption - (e.g., Criminal Investigators, U.S. Customs and Border Protection pilots who are also Law Enforcement Officers).

 

2. Foreign Exemption - (Note: Puerto Rico and certain other locations do not qualify for this exemption – See 5 CFR 551.104 for a list of Nonexempt areas.)

 

3. Executive Exemption:

    

a. Exercises appropriate management responsibility (primary duty) over a recognized organizational unit with a continuing function, AND

    

b. Customarily and regularly directs 2 or more employees, AND

    

c. Has the authority to make or recommend hiring, firing, or other status-change decisions, when such recommendations have particular weight.

 

4. Professional Exemption:

    

a. Professional work (primary duty)

    

b. Learned Professional, (See 5 CFR, 551.208 ) (Registered Nurses, Dental Hygienists, Physician’s Assistants, Medical Technologists, Teachers, Attorneys, Physicians, Dentists, Podiatrists, Optometrists, Engineers, Architects, and Accountants at the independent level as just some of the typical examples of exempt professionals). Or

    

c. Creative Professional, (See 5 CFR, 551.209 ) (The primary duty requires invention and originality in a recognized artistic field (music, writing, etc.) and does not typically include newspapers or other media or work subject to control by the organization are just some examples of Creative Professionals). Or

    

d. Computer Employee, (See 5 CFR, 551.210 ) ( must meet salary test and perform such duties as system analysis, program/system design, or program/system testing, documentation, and modification). Computer manufacture or repair is excluded (non-exempt work).

 

5. Administrative Exemption:

    

a. Primary duty consistent with 5 CFR 551 (e.g.; non-manual work directly related to the management or general business operations of the employer or its customers), AND job duties require exercise of discretion & independent judgment.

  FLSA Conclusion:
  Exempt
  Non Exempt


FLSA Comments/Explanations:


CONDITIONS OF EMPLOYMENT & NOTES:



POSITION EVALUATION:

FLSA EVALUATION OUTLINE
NM___ Foreign Exemption

NM__ Executive Exemption
NM__ Exercises appropriate supervisory responsibility (primary duty)
NM__ Customarily and regularly exercises independent judgment
N/A___ 80% test, if applicable (GS-5/6; Sit 1 & 2 WS supervisors; law enforcement & firefighter supervisors thru GS-9)

NM_ Professional Exemption
NM__ Professional work (primary duty)
NM Intellectual and varied work (more than dealing with procedures/precedents)
NM__Discretion & independent judgment
N/A_ 80% test, if applicable (This virtually never applies since GS-5/6 positions are trainees and other eligible employees are not professional)

X_ Administrative Exemption
X__ Primary duty
NM_Policy or
X_ Management or general business or supporting services or
NM_ Participation in the executive/administrative functions of a management official
X_ Nonmanual work test
X_ intellectual and significant (more than dealing with procedures/precedents), or
X__ specialized & technical in nature requiring considerable training/experience
X__ Discretion & independent judgment
NA__ 80% test, if applicable

Comments/Explanations (State which major duties/job functions are Exempt):
CONCLUSION EXEMPT