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PD#: DM91308

Sequence#: VARIES

Replaces PD#: DM84570



Organization Title:



Agency: VARIES

Installation: VARIES

Army Command: VARIES


Command Code: VARIES





Supervisory Certification: I certify that this is an accurate statement of the major duties and responsibilities of this position and its organizational relationships, and that the position is necessary to carry out Government functions for which I am responsible. This certification is made with the knowledge that this information is to be used for statutory purposes relating to appointment and payment of public funds, and that false or misleading statements may constitute violations of such statutes or their implementing regulations.


Supervisor Name:  

Reviewed Date:

Classification Review: This position has been classified/graded as required by Title 5, U.S. Code in conformance with standard published by the U.S. Office of Personnel Management or if no published standards apply directly, consistently with the most applicable published standards.



Reviewed Date: 07/02/1991


Cyber Workforce:

  • Primary Work Role: VARIES
  • Additional Work Role 1: VARIES
  • Additional Work Role 2: VARIES


FLSA Worksheet:

FLSA Appeal: NO

Bus Code: VARIES


  • Mission Category: VARIES
  • Work Category: VARIES
  • Work Level: VARIES

Acquisition Position: NO

  • CAP:  
  • Career Category:  
  • Career Level:  

Functional Code: 00

Interdisciplinary: NO

Supervisor Status: VARIES



Drug Test Required: VARIES  

Financial Management Certification:

Position Designation: VARIES

Position Sensitivity: VARIES

Security Access: VARIES

Emergency Essential:   

Requires Access to Firearms: VARIES

Personnel Reliability Position: VARIES

Information Assurance: VARIES

Influenza Vaccination: NO

Financial Disclosure: VARIES

Financial Disclosure: NO  

Enterprise Position: VARIES


Competitive Area: VARIES

Competitive Level: VARIES

Career Program: VARIES

Career Ladder PD: NO

Target Grade/FPL: 12

Career Pos 1:    

Career Pos 2:    

Career Pos 3:    

Career Pos 4:   

Career Pos 5:    

Career Pos 6:   




Serves as Protocol Officer, USAARMC, with specific responsibilities for: formulating, developing, coordinating, executing, and supervising the functions of the Protocol Office; performing advisory and liaison duties; and performing delegated personnel management tasks in the supervision of a combined military and civilian workforce of approximately eleven positions (authorized or assigned on special duty). As required, works other than normal tour of duty.

1. Plans, directs, coordinates, executes and supervises the conduct of visits to USAARMC and USAARMS by general officers, foreign delegations of all ranks, and distinguished civilians of equivalent rank or higher.

Plans, develops and supervises the execution of detailed itineraries based upon time and place of arrival, size and significance of the group, background and interests, length of stay, and integrates the efforts of each subordinate command, tenant unit and staff office of USAARMC/USAARMS to achieve an orientation for the visitor in a schedule designed to fit the needs of the visitor and the command.

Plans, coordinates, executes, and supervises the conduct of official social functions. Formulates guest lists, composes appropriate invitations, supervises the distribution of invitations and acceptance of replies, and finalizes arrangements to include determining proper placement of flags, receiving lines, table and seating arrangements, appropriate decorations, etc. Determines proper protocol in connection with ceremonies, receptions, official luncheons and dinners; determines appropriate toasts and their proper sequence; determines menus based on research or own knowledge of cultural, religious, or other background peculiar to a distinguished visit/visitor.

Plans, supervises, and directs the operation of DVIP Guest House (Henry House) and ten VIP suites (Yoemans Hall).

Supervises the management of the Secretary of the Army 0012 Contingency Funds and exercises control of its disbursement and is a member of the School Activity Fund Council.

Assures that appropriate air or surface transportation and appropriate escort officers are provided for each visit. Ensures that all support personnel, i.e., drivers, escorts, photographers, details, etc. are thoroughly briefed and oriented on their respective responsibilities for the visit. Ensures billeting requirements are accomplished on/off post as required and assures accommodations are comfortable and meet the requirement of the visit.

Responsible for transportation, billeting and itineraries for distinguished visitors to the Armor Conference as well as registration, social functions, and other protocol support for all attendees. The Armor Conference is a four day annual event attracting approximately 1200 visitors to Fort Knox, of which over 75 are general officer level.

Controls Headquarters group hand receipt, replacing/repairing items as required. Provides U.S., Army, USAARMC, and GO flags to subordinate units, based upon priority of functions.

Presents the Armor Center Briefing as the official spokesman for the
Commanding General to all official visitors, both US and allied.
Maintains the Post Master Activities Calendar and weekly visitors' report.

2. Provides advice and assistance to the Commanding General, Assistant Commandant, their families and staffs on matters pertaining to protocol and customs of the Army and other services as well as customs and courtesies of other countries.

Performs liaison duties with representatives of DOD, DA, Office of Congressional Liaison, State Department/Embassy officials, members of Congress, White House personnel, etc. and various organizational elements of USAARMC and USAARMS to ensure each visit is accomplished successfully.

Advises subordinate command, directorate, tenant unit, and staff offices of USAARMC/USAARMS on all aspects of protocol, customs and courtesies of the service, and on proper handling of flags.

Publishes and updates a USAARMC Protocol Guide containing guidance on a wide variety of protocol matters, to include customs and courtesies of the service, social events, ceremonies, and proper handling and display of flags.

3. Supervises the personnel assigned to the Protocol Office. Insures that personnel are adequately trained. Provides guidance and assistance on problems. Evaluates the overall program and workload requirements and makes adjustments and/or recommends solutions/changes, etc. Sets performance standards and prepares formal performance appraisals for military and civilian employees. Makes selection to fill vacncies. Grants or denies leave requests based upon workload and priority considerations. Keeps subordinates informed of policies, procedures and goals of management.

Performs other duties as assigned.

Factor 1. Knowledge Required by the Position, Level 1-7, 1250 Points

Knowledge of protocol matters to include national and international rules, procedures and forms prescribing traditional and formal diplomatic customs, courtesies and etiquette for distinguished visitors (military and civilian, U.S. and foreign, including government officials., high ranking military officers, corporate leaders and heads of state) sufficient to plan and coordinate ceremonies, social functions and receptions held in honor of visiting dignitaries and to ensure appropriateness of all elements of planned functions considering the status and cultural and religious background of the dignitaries.

Knowledge of the missions and functions of the installation and major activities and the Commanding General's priorities in order to plan schedules and itineraries for distinguished visitors that are congruent with the purpose of the visit and portray the best image of the installation and the command.

Knowledge of community organizations and activities/special events in order to coordinate headquarters involvement in local activities and plan itineraries for visiting dignitaries accordingly.

Knowledge of the regulations concerning the Army Commander's Contingency Fund to assure proper use of expenditures and adequate record keeping.

Communication skills sufficient to establish and maintain effective and cooperative work relationships with representatives of military, civilian and foreign organizations in obtaining cooperation in protocol functions.

Factor 2. Supervisory Controls, Level 2-4, 450 Points

The supervisor defines broad overall objectives and sets certain priorities. The incumbent is expected to independently solve problems and make decisions affecting civilian and military visitors within the framework of delegated authority. The employee is given wide latitude in planning and carrying out the various phases and projects of the program and handles problems and deviations in accordance with standing instructions, official policies, and knowledge and skills gained through previous experiences. The incumbent is relied upon to plan, direct, coordinate and supervise the Protocol Office with minimal guidance. The results are periodically reviewed for responsiveness to the participants' interests and needs and for achievement of program objectives. The methods used in achieving program results are sometimes reviewed in detail; the incumbent is recognized as the command specialist in protocol matters.

Factor 3. Guidelines, Level 3-4, 450 Points

Guidelines are in the form of regulations, manuals, policy statements, etiquette books, etc. and are applicable in establishing a general protocol program, but are not totally sufficient for dealing specifically with the unique or unusual situations or problems encountered on a recurring basis. Further due to the evolving nature of the work situation and changing priorities of the installation, appropriate guides are not always available or current. The incumbent mist evaluate religious, national and personal customs to select appropriate food, drink and social procedures and is required to deviate from standard approaches in developing appropriate ways to communicate the installation's message through official social functions. The Protocol Officer uses ingenuity in developing new methods to solve problems not previously encountered.

Factor 4. Complexity, Level 4-5, 325 Points

The work involves planning and directing all aspects of a major military installation's protocol program. This includes: identifying the installations purpose for official or social visits/functions; developing and implementing protocol programs to meet associated goals and interests; establishing and maintaining effective relationships with both external and internal publics; and applying analytical methods and techniques to determine the agenda and associated responsibilities for visits.

The Protocol Officer must choose from a variety of alter-natives at each phase during the project. Assignments often require the modification of standard practices to achieve a greater degree of intercommunication between the installation and its visitors.

Factor 5. Scope and Effect, Level 5-4, 225 Points

The purpose of the work is to develop and implement a complete protocol program for a major military installation; to convey the programs, policies and functions of the installation to the various publics affected by or interested in such activities; to provide expert advice and assistance to senior installation officials in matters pertaining to protocol and customs of the Army and other services as well as customs and courtesies of other countries; and to resolve protocol problems in unique or sensitive program areas. The service provided contributes to the installations success during major Army realignment of mission and forces as well as contributing to the overall achievement of goals by ensuring a meaningful experience for each visitor where information is communicated between installation representatives and the various visitors in the most productive atmosphere possible.

Factor 6. Personal Contacts, Level 6-3, 60 Points

Personal contacts are with individuals within the headquarters, the Command, other Commands, members of civic organizations, public officials within the local, state and federal governments and representatives of foreign governments. Contacts are not always routinely established, and are sometimes difficult to establish because of initial lack of specific information, i.e., appropriate point of contact, best source of required information, etc.

Factor 7. Purpose of Contacts, Level 7-3, 120 Points

The purpose of contacts is to advise personnel on protocol matters, develop an increased sense of dedication by personnel to the improvement of operations, coordinate the planning and execution of social events and official visits and keeps members of the Command Group informed concerning official social functions.

Factor 8. Physical Demands, Level 8-1, 5 Points

There are no unusual physical demands required by the job.

Factor 9. Work Environment, Level 9-1, 5 Points

Work is generally performed in a typical office setting with duty on weekends and evenings as required. Incumbent coordinates and executes social functions and escorts official visitors at other locations as required.

Total Points = 2890
Point Range = 2755-3150 = GS-12

NOTICE TO EMPLOYEE: Title and grade are established in accordance with position classification standards and guides referred to in Item 4. These referenced materials are available for your review in the Civilian Personnel Office.

NOTICE TO SUPERVISOR: Assignment to duties other than those above for a period exceeding 30 days constitutes a misassignment and must be corrected immediately by appropriate Operating Official submitting a Form SF-52, Request for Personnel Action) either to detail, temporarily promote, or to permanently assign employee to the appropriate job. Questions regarding details should be referred through your supervisor to the Civilian Personnel Office.

Fair Labor Standards Act (FLSA) Determination


1. Availability Pay Exemption - (e.g., Criminal Investigators, U.S. Customs and Border Protection pilots who are also Law Enforcement Officers).


2. Foreign Exemption - (Note: Puerto Rico and certain other locations do not qualify for this exemption – See 5 CFR 551.104 for a list of Nonexempt areas.)


3. Executive Exemption:


a. Exercises appropriate management responsibility (primary duty) over a recognized organizational unit with a continuing function, AND


b. Customarily and regularly directs 2 or more employees, AND


c. Has the authority to make or recommend hiring, firing, or other status-change decisions, when such recommendations have particular weight.


4. Professional Exemption:


a. Professional work (primary duty)


b. Learned Professional, (See 5 CFR, 551.208 ) (Registered Nurses, Dental Hygienists, Physician’s Assistants, Medical Technologists, Teachers, Attorneys, Physicians, Dentists, Podiatrists, Optometrists, Engineers, Architects, and Accountants at the independent level as just some of the typical examples of exempt professionals). Or


c. Creative Professional, (See 5 CFR, 551.209 ) (The primary duty requires invention and originality in a recognized artistic field (music, writing, etc.) and does not typically include newspapers or other media or work subject to control by the organization are just some examples of Creative Professionals). Or


d. Computer Employee, (See 5 CFR, 551.210 ) ( must meet salary test and perform such duties as system analysis, program/system design, or program/system testing, documentation, and modification). Computer manufacture or repair is excluded (non-exempt work).


5. Administrative Exemption:


a. Primary duty consistent with 5 CFR 551 (e.g.; non-manual work directly related to the management or general business operations of the employer or its customers), AND job duties require exercise of discretion & independent judgment.

  FLSA Conclusion:
  Non Exempt

FLSA Comments/Explanations:




Checked 11/09/00 DMB

a. GS-301, Jan 79 (Series Definition)
b. GS-1035, Jul 81
c. OPM GSSG, Apr 98

II. GRADE DETERMINATION: The incumbent of this position supervises the activities of the installation Protocol Office and is responsible for developing and implementing an active, responsive protocol program. Since there is no established standard that is applicable to this type of work (protocol), the GS-1035, Public Affairs Series, is identified as the most appropriate for grade evaluation by cross comparison of non supervisory responsibilities. This is an FES standard and the factors are defined in the job description. Total points equate to 2890 which converts to GS-12 (page 9 Reference lb above).

Supervisory duties and responsibilities of the position are evaluated by Reference lc above. Attached Evaluation Summary reflects the grade of GS-10.

Since the non supervisory duties associated with this position are the higher grade, that grade, GS-12, is considered appropriate for the position.


a. Justification of Title/Series: The purpose of this position is as discussed in paragraph III above. As there is no established classification standard covering the administrative protocol duties identified within this position, the GS-301, Miscellaneous Administration and Program Series is selected as the most appropriate for allocation. Position is titled descriptive of the duties performed.

b. Title, Series, and Grade: Protocol Officer GS-301-12

IV. FLSA DETERMINATION: This position is EXEMPT as specified in 5CFR 551.204 which exempts General Schedule Supervisors or Managers.


Evaluated by: Brenda A. Harris Date: 19 Jun 91