POSITION CLASSIFICATION STANDARDS USED IN CLASSIFYING/GRADING POSITION
Citation 1: OPM PCS MISC CLERK & ASST SERIES, GS-303, NOV 79 Citation 2: NAF PERSONNEL POLICY, AR 215-3, CHAPTER 3, 16 SEPTEMBER 2015
Classification/Job Grading Certification: I certify that this position has been classified/graded as required by Title 5, U.S. Code in conformance with standard published by the U.S. Office of Personnel Management or if no published standards apply directly, consistently with the most applicable published standards.
Classified By: NAF GENERIC
Classified Date: 06/12/2017
Program Code: VARIES
Bus Code: VARIES
Financial Disclosure: NO
PD Status: VERIFIED
CONDITION OF EMPLOYMENT:
Drug Test Required:
Position Sensitivity: VARIES
Security Access: VARIES
Emergency Essential: VARIES
Career Ladder PD:
Career Pos 1:
Career Pos 2:
Career Pos 3:
Career Pos 4:
Career Pos 5:
Career Pos 6:
DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES:
Provides full client services for animal veterinary clinic. Receives telephone calls and visitors to the clinic, determines the nature of call or visit, obtains identifying information, and verifies the patient's eligibility for treatment. Schedules appointments, completes the client admission forms. Updates the existing medical record or collects sufficient information to prepare new record. Provides concise accurate information to veterinary care provider on nature of the visit. Screens records at check in to verify all routine procedures such as vaccinations, heartworm tests, etc. are up-to-date. Escorts clients from the waiting room to the examination area. Dispenses medications, annotates prescriptions and refills prescriptions in accordance with facility policies and procedures. Provides standard client education regarding husbandry practices and preventive medicine to include nutrition, behavior, obesity, internal and external parasite control, geriatric care, pre and post-operative care, treatment instructions, etc. Reviews discharge information or handouts with client. Prepares certificates.
Receives payments for services rendered. Balances cash and checks daily; makes daily bank deposit. Monitors and replenishes inventory.
Maintains clinic exterior, reception area and exam rooms to ensure general cleanliness (to include cleaning urine, feces and blood), spot cleans as necessary.
Serves as reference point, providing expertise to developing employees in the front-office operations of a veterinary clinic.
Performs other related duties as assigned.
Ability to communicate orally and deal effectively with people of diverse backgrounds. Basic computer skills to include proficiency in Microsoft Suite or equivalent, ability to use point of sales software. Basic arithmetic expertise to balance cash draw, accept payments and provide change accurately. Typing proficiency – 40WPM.
CONDITIONS OF EMPLOYMENT:
Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, i. to include a Tier 1 or higher investigation if required depending by location.
Must not have an aversion to animals, blood, bodily fluids, animal tissues, strong odors, needles, or sharp instruments. Ability to work occasional Saturdays for special events - as needed by management Physical effort (preferable): Ability to lift 40 lbs and long periods of standing, restraining, kneeling, reaching and sitting, etc.
Must be able to receive all mandated immunizations to work in a direct-patient capacity and/or veterinary environment IAW AR 40-562 Chap 4-1.
Fair Labor Standards Act (FLSA) Determination:
Availability Pay Exemption - e.g., Criminal Investigators, U.S. Customs and Border Protection pilots who are also Law Enforcement Officers).
Foreign Exemption - (Note: Puerto Rico and certain other locations do not qualify for this exemption – See 5 CFR 551.104 for a list of Nonexempt areas.)
Exercises appropriate management responsibility (primary duty) over a recognized organizational unit with a continuing function, AND
Customarily and regularly directs 2 or more employees, AND
Has the authority to make or recommend hiring, firing, or other status-change decisions, when such recommendations have particular weight.
Note: Shared supervision or “matrix management” responsibility for a project team does not meet the above criteria. Limited "assistant manager" functions or "acting in the absence" of the manager does not meet the above criteria.
Professional work (primary duty)
Learned Professional, (See 5 CFR, 551.208 ) (Registered Nurses, Dental Hygienists, Physician’s Assistants, Medical Technologists, Teachers, Attorneys, Physicians, Dentists, Podiatrists, Optometrists, Engineers, Architects, and Accountants at the independent level as just some of the typical examples of exempt professionals). Or
Creative Professional, (See 5 CFR, 551.209 ) (The primary duty requires invention and originality in a recognized artistic field (music, writing, etc.) and does not typically include newspapers or other media or work subject to control by the organization are just some examples of Creative Professionals). Or
Computer Employee, (See 5 CFR, 551.210 ) ( must meet salary test and perform such duties as system analysis, program/system design, or program/system testing, documentation, and modification). Computer manufacture or repair is excluded (non-exempt work).
Primary duty consistent with 5 CFR 551 (e.g.; non-manual work directly related to the management or general business operations of the employer or its customers), AND job duties require exercise of discretion & independent judgment.