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ARMY NAF STANDARDIZED
POSITION DESCRIPTION

 

PD#: AM218

Sequence#: VARIES

Replaces PD#:

LEAD DESK CLERK

NF-0303-02

 

POSITION CLASSIFICATION STANDARDS USED IN CLASSIFYING/GRADING POSITION

Citation 1: OPM PCS MISC CLERK & ASST SERIES, GS-303, NOV 79
Citation 2: NAF PERSONNEL POLICY, AR 215-3, CHAPTER 3, 29 AUGUST 2019

Classification/Job Grading Certification:  I certify that this position has been classified/graded as required by Title 5, U.S. Code in conformance with standard published by the U.S. Office of Personnel Management or if no published standards apply directly, consistently with the most applicable published standards.

 

Classified By: NAF GENERIC

Classified Date: 12/12/2002

POSITION INFORMATION:

FLSA:  

Career Field:  

Program Code: VARIES

Bus Code: VARIES

Region: NAF

Financial Disclosure:  

PD Status: VERIFIED

CONDITION OF EMPLOYMENT:

Drug Test Required: VARIES

Position Designation:VARIES

Position Sensitivity: VARIES

Security Access: VARIES

Emergency Essential: VARIES

Investigation: 

DEVELOPMENTAL ASSIGNMENT:

Career Ladder PD: NO

Target Grade/FPL:  

Career Pos 1:

Career Pos 2:

Career Pos 3:

Career Pos 4:

Career Pos 5:

Career Pos 6:

DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES:

Makes reservations for incoming guests based on room
availability. Interviews incoming guests to determine room
assignment. Assists clientele in the completion of required forms
and registration cards. Answer questions pertaining to rules and
regulations governing the assignment and use of quarters; issues
room keys. Provides statement of non-availability when
applicable. Posts registration information on the registration
card. Orients guests concerning use of facilities and equipment,
and other facilities available on post. Computes charges for
guests checking out, receives payments and room keys; renders
receipts. At end of shift, accounts for and secures cash.

Conducts on-the-job training and instruction of desk clerks.
Demonstrates work methods, provides work related guidance,
ensures materials and equipment are available. Resolves routine
work related problems.

QUALIFICATION REQUIREMENTS:

Twelve months experience with a property management system in hotel environment and prior work experience as a desk clerk. Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for word processing or data entry. Good verbal communication and customer service skills.

CONDITIONS OF EMPLOYMENT:

Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation. Employee may be required to stand for extended periods of time.

EVALUATION:

Not Listed

FLSA DETERMINATION:

Fair Labor Standards Act (FLSA) Determination:

 
1. Availability Pay Exemption - e.g., Criminal Investigators, U.S. Customs and Border Protection pilots who are also Law Enforcement Officers).
2. Foreign Exemption - (Note: Puerto Rico and certain other locations do not qualify for this exemption – See 5 CFR 551.104 for a list of Nonexempt areas.)
3. Executive Exemption:
a. Exercises appropriate management responsibility (primary duty) over a recognized organizational unit with a continuing function, AND
b. Customarily and regularly directs 2 or more employees, AND
c. Has the authority to make or recommend hiring, firing, or other status-change decisions, when such recommendations have particular weight.
  Note: Shared supervision or “matrix management” responsibility for a project team does not meet the above criteria. Limited "assistant manager" functions or "acting in the absence" of the manager does not meet the above criteria.
4. Professional Exemption:
a. Professional work (primary duty)
b. Learned Professional, (See 5 CFR, 551.208 ) (Registered Nurses, Dental Hygienists, Physician’s Assistants, Medical Technologists, Teachers, Attorneys, Physicians, Dentists, Podiatrists, Optometrists, Engineers, Architects, and Accountants at the independent level as just some of the typical examples of exempt professionals). Or
c. Creative Professional, (See 5 CFR, 551.209 ) (The primary duty requires invention and originality in a recognized artistic field (music, writing, etc.) and does not typically include newspapers or other media or work subject to control by the organization are just some examples of Creative Professionals). Or
d. Computer Employee, (See 5 CFR, 551.210 ) ( must meet salary test and perform such duties as system analysis, program/system design, or program/system testing, documentation, and modification). Computer manufacture or repair is excluded (non-exempt work).
5. Administrative Exemption:
a. Primary duty consistent with 5 CFR 551 (e.g.; non-manual work directly related to the management or general business operations of the employer or its customers), AND job duties require exercise of discretion & independent judgment.
FLSA Conclusion:
EXEMPT
NON EXEMPT

FLSA Comments/Explanations: